Promoting Citizen Engagement with leaders for Accountability and Transparency in Public Service delivery in Eastern Uganda
Funder: The Swedish International Development
Cooperation Agency (SIDA)
Target: Local community and Community Leaders
Project
Overview
With support from The
Swedish International Development Cooperation Agency (SIDA); WOUGNET is
implementing an ICT -Governance project entitled: Promoting Citizen Engagement
Accountability and Transparency in Public Service delivery in Eastern Uganda.
The project is implemented in the three districts of Tororo, Pallisa, and Busia
in two sub-counties per district as follows; Tororo district: Rubongi and
Magola, Busia district: Masafu, and Sikuda, and Pallisa district: Pallisa and
Olok sub-counties. The project empowers the local community to engage with
their leaders with aim of improving accountability and transparency in the
service delivery framework. The project aims at addressing institutional
inconsistencies characterized by limited inclusive citizenry participation,
unchecked bureaucracy, corruption tendencies, and information gaps in the
service delivery framework. The intervention promotes the effective and
efficient use of ICTs to improve service delivery. The project empowers local
communities through advocacy and ICTs knowledge and skills to monitor service
delivery processes and document any inconsistencies and engage with their
leaders to address the same. Women and other marginalized groups have been
included to effectively participate in project activities and address issues
that affect them to enable sustainable development. The project employs ICTs as
a medium for gathering and disseminating information within the implementation
processes and to the wider public. The project has employed the SMS platform
centrally managed by WOUGNET specifically to exchange messages between the
community and leaders on poor service delivery concerns.
