September 2017: Set up your live streaming encoder

Before you can start streaming on YouTube, you need to download encoding software. Encoding software allows you to capture content, including your desktop, camera, microphone, and more, and send it to YouTube Live to be streamed to all your fans.

The best encoding software for you depends on your needs. We’ve organized a selection of encoders below.

YouTube Live Verified Devices & Software

Live Verified devices & software are integrated with YouTube Live -- just look for the YouTube logo in the software and log in with your Google Account. Your encoder will be automatically set up for use with YouTube and you’ll be ready to start streaming!

  • Record and stream from the YouTube app. Note: For YouTube live on mobile, your channels must have over 100 subscribers
  • Record and stream from the YouTube Gaming app.
Windows, Mac
  • Mirror your mobile device to YouTube.
Windows, Mac
  • Record and stream your Xbox, PlayStation, or Wii U gameplay.
Any HDMI device
  • Use Epiphan Webcaster X1™ to stream your HD camera to YouTube. Works with any camera, mixer, or device with HDMI™ output.
Windows, Mac
  • Gaming-focused, professional production software. Templates, dynamic production capabilities, widgets and more.
iOS (Free with in-app purchases)
  • Produce live broadcasts from your iPhone.
Windows, Mac (Free version available!)
  • Everything you need to stream live video from your desktop to the world.
Windows (Free version available!)
  • Revolutionary audio/video mixing application that allows you to create professional live broadcasts and video recordings.
Windows (Free version available!)
  • The easiest way to stream and record your greatest gaming moments at the click of a button. Perfect for sharing your gameplay.
Other Encoders
  1. Try Open Broadcaster Software. Free and open-source software for video recording and live streaming.

Stream now

Live Event
  1. Copy the YouTube entry points from Ingestion Settings to your encoder.
  • Stream Name - This identifies your stream on YouTube servers.
  • Primary Server URL - The main server where your stream will be ingested by YouTube.
  • Backup Server URL - The backup server where your stream will be ingested by YouTube.
  1. Configure your encoder using YouTube's recommended encoding settings.
  1. Configure your audio and video sources.
  1. Start encoding.
  1. If you're using a scheduled event, remember to start the event on YouTube too.

The products listed above meet the YouTube Live Verified criteria. With the exception of Mobile Capture, none of these products are made by Google. Make sure to evaluate the products and decide which option makes the most sense for you or your business.

  1. Looking for open-source options?

If you’ve selected an encoder that is not Live Verified. Here is how to set it up.

Simply copy the server URL and stream name/key into your encoder.

Choosing to stream to the backup is recommended but requires double the outbound bandwidth (you are outputting a simultaneous redundant stream). So make sure that you have the internet bandwidth capacity. Ideally, your backup stream should be on an entirely redundant physical encoder.

Compiled and edited by the technical support WOUGNET from GOOGLE for more information please visit here.

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August 2017: Different actions you can take while browsing the Internet

Automatically complete a URL

Automatically enter the www. and .com into most major browsers URL or address bars by typing the name of the page and pressing CTRL + ENTER on the keyboard. For example, if you type: WOUGNET and then press CTRL + ENTER you will automatically be sent to

Send a web page to a friend

When visiting a web page you may come across something you like, for those pages that don’t have an e-mail option following the below simple steps can allow you to send a link to a friend.

Internet Explorer users

Send a friend the web page you are viewing by clicking File, Send, and “Page by E-mail”. If you do not see the File menu press the Alt key.

Firefox users

Right-click on the page you want to send to your friend and in the menu click Send link.

Opera users

Right-click on the page you want to send to your friend and in the menu click Send the link by Mail.

Netscape users

Send a friend the web page you are viewing by clicking File, and “Send Page”.

Open link in new Window or Tab

Open in a New Window

To open a link in a new browser window, hold the Shift key on then click the link or right-click the link and select Open link in New Window.

Open in a New Tab

To open a link in a new tab, click the link by pressing down your middle mouse key, or right-click the link and select Open Link in New Tab.

Note: These methods work in all of the major Internet browsers available for Microsoft Windows.

Print only sections of a page

Save on your printer ink by selectively printing in Windows programs such as Microsoft Word, Excel, Internet Explorer (and other browsers), WordPad, Outlook, etc. To do this highlight portions of text you want to print and click the Print icon or option in the File menu. In the printer dialog window (like the one shown below) under Page Range choose the option Selection.

Summarized by Tech-Support Team from

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July 2017: Frequently Requested Facebook Tips

Facebook tries to keep settings and other options simple, but now that the social network offers so many options and features, it can sometimes make even the simplest things complicated. Here are 10 frequently requested Facebook tips that will improve your overall experience and assist you with using Facebook.

1. Add Timeline or Remove Timeline

Facebook’s Timeline seems to be a hate it or love it feature for most FB users. It seems like people are either trying to figure out how to get Timeline, or once they get Timeline, how to remove it. The process is simple for either, but it does require a few steps.

a) Enable Facebook Timeline –

While signed in to FB, jump to the Timeline page.

b) Get rid of Facebook Timeline –

If you are one of the masses who does not like the timeline view, you can disable it in your own browser with Timeline Remove.

Timeline Remove is a browser extension for Firefox, Chrome and Internet Explorer. Scroll to the middle of the Timeline Remove homepage and click the icon for your browser. Immediately, the extension will begin to download. Once it is downloaded, open and run the extension’s installer. Close and restart your browser. Once your browser reopens, go to Facebook. Navigate to your or one of your friends’ profile pages. You will see the content displayed in the old wall format, with pictures across the top and posts on the rest of the page.

To switch back to the timeline view, click the Timeline Remove icon next to your address bar, then click the Status: TimeLine Remove link. Refresh your Facebook page and the timeline returns.

Timeline Remove does not change any of your Facebook settings, so others will still see your profile as the timeline unless they have installed Timeline Remove also.

2. Change your Profile Picture

Changing your Facebook profile picture is quite simple. While signed in to FB, simply click your name in the upper, right side of the screen to jump to your profile. Once at your profile, hover the mouse pointer over your profile picture, and you will be presented with the Change Picture option.

3. Unfriend or Delete someone from your friends list

If you no longer want to be friends with someone, you can unfriend them/delete them from your friends list. From your profile page, select the Friends listing, located along the left side of the screen. This will queue your Friends list in the main window. Scroll down the list to find the person that you want to delete. Hover your mouse over the Friends button and select Unfriend from the context menu.

4. How to Unsubscribe from a friend’s updates

By default, you have subscribed to all of your friend's status updates, which appear on the main Facebook page. If you don’t want to unfriend someone, but don’t want to receive their online status updates either, you can simply unsubscribe them.

Click the Facebook logo in the upper left side of the screen to jump to the FB homepage. From there, simply hover over any status update in the feed, and an arrow will appear. Click the arrow and select Unsubscribe from ____ or Unsubscribe from status updates by ____.

Also, note that you can choose a level for the status updates, should you decide not to unsubscribe. Using the All Updates, Most Updates, and Only Important options allow you to set this option.

5. How to unlike

Facebook uses likes to simply keep a count of the popularity of things. So, you’re browsing the web and you click the Like button on something, but maybe later decide that you want to remove the like, or unlike something.

Simply navigate, to whatever specific website, webpage, or app that the like button was on, and click it again. This will remove the like, or unlike the item. You must be signed in to your Facebook account for this.

Additionally, if the like was originally, directly via Facebook (not alike on a 3rd party website), you can view your likes using the path Activities and Interests > Other pages.

A quick tip: The Facebook like button is now all over the web, on many non-Facebook websites. Clicking the like button on any website that is not Facebook can make it difficult to keep track of which specific articles, posts, videos or other web content that you’ve liked. The LiveJournal plugin lets you keep track of these likes.

6. How to design a Facebook Timeline Cover

Facebook’s Timeline feature incorporates the main photo that is the highlight of a profile page. However, you shouldn’t upload just any image and set it as a Timeline Cover, because in order for a Timeline cover to look right, it needs to be specific dimensions. For Facebook Timeline covers, crop your photo to the dimensions 851px/315px.

A quick tip: If you want to go professional with your Facebook Timeline cover, you may be interested in the article Create a Professional Timeline Cover.

7. How to use Facebook from a Smartphone or Tablet

Facebook has provided some official apps that you can download for your Android or Apple-based smartphone or tablet:

Apple Store

Facebook Messenger

Google Play (Android)

Facebook Messenger

A quick tip: You can also install the Facebook Messenger app to your Windows desktop, or Linux desktop which will allow you to use Facebook without a web browser.

8. How to Delete Photos

To delete a photo on Facebook, simply navigate to the photo and click the Options button. Select Delete This Photo from the options menu.

9. How to Permanently Delete Facebook Messages

By default, when you click the x button in a Facebook message, it doesn’t delete it, it still remains on the server in an archive. However, there is an option to delete messages in the archive.

In order to see the archived messages, you have scroll all the way down to the bottom while on the messages screen. As you scroll down Facebook automatically loads another set of the older messages, so you have to scroll more to get to the actual bottom of all your messages.

Go ahead and click on the Archived link and you’ll only see the archived messages now. Click on the Actions button and you’ll see a list of options, one of them being Delete Messages. Click on that and now you’ll get the option to select individual entries in the chat history and delete them or you can click the Delete All button and that will delete the entire conversation you’ve had with someone since the beginning of Facebook.

10. How to Change Networks

Facebook allows you to associate yourself with a network. This could be your college, city of residence, or even workplace. To join and manage networks, navigate to the Facebook settings page.

Click the Edit button next to the Networks listing to manage, add or remove networks. That’s all there is to it.

With the above steps, you can now manage, use and setup Facebook more effectively.

Summarised by the WOUGNET TechSupport team from a number of articles posted on Online Tech Tips.

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April 2017: Cloud Computing - A blessing or a Curse?

There’s no doubt that cloud computing has made a huge splash in our technologically ubiquitous society. Its benefits help businesses with productivity and give consumers more convenience about back-ups and data storage. Still, there are a few issues that should be addressed for anyone, whether a business owner or average Joe computer user, before making the jump to any cloud computing solution.

Reduced Control

The popular concept of cloud computing involves offloading and archiving pertinent files and data to an off-site 3rd party company which guarantees virtually 100% uptime and secure access anytime anywhere. The problem is that you’re basically having another entity hang on to your confidential information which reduces the amount of control you have over that information. In addition, you have no idea where your information is being stored.

Legal Issues

Using cloud services also presents a potential legal headache for both you and the hosting company. For example, cloud service provider Dropbox recently experienced a security breach in which all accounts were accessible by entering ANY password for approximately four hours. While Dropbox was able to rectify the issue promptly, one of their users is now filing a lawsuit for the security issue.


While there is zero way to completely prevent any type of cloud service issue, there are a few steps you can take to minimize the chance of having one of these issues compromise your confidential personal or business information.

i) Adopt a “Don’t keep all your eggs in one basket” approach which means only uploading the pertinent data that needs to be accessible to the necessary company personnel.

ii) You can also specify exactly, which employee(s) are allowed access to your cloud servers and make them aware of the heightened security involved with such access. (Increased accountability with updated IT security access/policies)

iii) You can also use a 3rd party encryption program such as True Crypt and encrypt all information before uploading it to your cloud service. This provides additional security to what the Cloud service provider offers as your data would be useless if intercepted (in any way) by unauthorized parties. (unless they can break through  the encryption)

iv) You can also save a copy of all your confidential information on your own secure personal or company network which provides an alternative access point in case the cloud service goes down for any reason.

Summarised from an article by Mark Tiongco published in for WOUGNET Tech-SUpport.

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February 2017: Update to iOS 10.3 but Back Up Your Phone First!

Update: Apple's update to its newest operating system, iOS 10.3, is out and available for download. It's free, but before downloading, make sure your mobile files are safe and sound, just in case.

It's essential to back up your iPhone and/or iPad every time you update the device's software. New releases are not without their flaws. Follow this guide on backing up, restoring, and updating your phone and tablet.

Who Can Update?

How to Back Up on iTunes
How to Back Up on iCloud
What's the Difference Between iTunes and iCloud?

Backup Tips

  • If you don't have enough storage space to back up, then a window reading "Not Enough Storage" will pop up. Reference this tip sheet on what to delete on your iPhone to make some more room.
  • Selecting "Encrypt iPhone Backup" will encrypt the information stored on your Mac and require a password to restore a new or existing device from a backup. Don't forget your password, because you will not be able to recover the data without it.
  • Camera Roll photos will not be restored to an iPad from a backup if they were taken with an iPhone or iPod. The reverse is also true: Camera Roll photos taken on an iPad will not be restored from backup to an iPhone or iPod Touch.

How to Update to iOS 10

The iPhone 5 and later, iPad (fourth generation and later), and iPod Touch (sixth generation) can run iOS 10. Unsure about the device model? Plug it into your computer, open iTunes, and the model, as well as the currently installed version of iOS, are listed under the Summary tab which has a phone icon in the top left. You'll also need to know the device's passcode in order to update. iTunes will prompt you to unlock the phone or tablet once it's connected.



If iTunes is your preferred method of backup, then connect your iPhone or iPad to a Mac or PC. You can only back up a device on one computer. Once the device is connected, click on File > Devices > Back Up to begin.

Alternatively, you can access the "Back Up Now" button under Summary in iTunes. Double-check your work by clicking the iTunes top menu > Preferences > Devices tab. You should see the name of the device and the time of backup.

On your device, open the Settings app, select iCloud, and tap Backup. Turn on iCloud Backup. After this option is selected, the device will automatically update when it is connected to the Internet via WiFi, the screen is locked, and it's hooked up to a power source. To do it manually, go to Settings, then iCloud, select Backup, and tap Back Up Now.

If you have a lot of photos or videos in your Camera Roll (1GB or more), then iTunes Backup will be the best option. If you don't connect the device to a Mac or PC frequently (or ever), then iCloud will be your best bet. You can restore data to a device from anywhere with a WiFi connection via iCloud Backup. However, iCloud will not back up media not purchased through iTunes.

On the device, update by opening the Settings app, tapping on General, and selecting Software Update. You can also connect the device to a computer and find the software update button next to the backup section.

Now that you're all backed up, discover all of iOS's greatest tips and tricks.



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