With support from The Swedish International Development Cooperation Agency (SIDA); WOUGNET is implementing an ICT -Governance project entitled: Promoting Citizen Engagement Accountability and Transparency in Public Service delivery in Eastern Uganda. The project is implemented in the three districts of Tororo, Pallisa, and Busia in two sub-counties per district as follows; Tororo district: Rubongi and Magola, Busia district: Masafu, and Sikuda, and Pallisa district: Pallisa and Olok sub-counties. The project empowers the local community to engage with their leaders with aim of improving accountability and transparency in the service delivery framework. The project aims at addressing institutional inconsistencies characterized by limited inclusive citizenry participation, unchecked bureaucracy, corruption tendencies, and information gaps in the service delivery framework. The intervention promotes the effective and efficient use of ICTs to improve service delivery. The project empowers local communities through advocacy and ICTs knowledge and skills to monitor service delivery processes and document any inconsistencies and engage with their leaders to address the same. Women and other marginalized groups have been included to effectively participate in project activities and address issues that affect them to enable sustainable development. The project employs ICTs as a medium for gathering and disseminating information within the implementation processes and to the wider public. The project has employed the SMS platform centrally managed by WOUGNET specifically to exchange messages between the community and leaders on poor service delivery concerns.